"Yahoo Search Marketing Review" or "How My Debit Card Was Reported Lost, But Not By Me"
I was excited to try Yahoo Search Marketing so I could better understand the product my team supports. Well Yahoo did all they claim to do and more.. I put $50 in an account and created a couple ads that brought people to this blog. Yup, I definitely got clicks.. about 20 per day or so. Yay!
The issue came when I got a note from Yahoo saying that another $50 had automatically been deducted from my checking account when my search marketing funds got low. Well, this wasn’t what I expected specifically since the I had my account set to “prepaid”.
So, I emailed Yahoo and asked for a refund since the deducted amount hadn’t already been used for ads. Yahoo happily refunded my money and set my account to something like “prepaid -pay as you go” which shouldn’t automatically add more funds.
No big deal yet.. My money was refunded and all was well. I thought I got a good test drive of Search Marketing. I was surprised come a few days later when my debit card stopped working. I called Wamu and they said that my card had been “reported lost”! I told them I had the card and never reported lost. Unfortunately they couldn’t reactivate my card or give me a replacement with the same number.
After four annoyed calls to Wamu I was finally told that somehow the money Yahoo deducted from checking account and later refunded was considered an “unauthorized transation”.
What a mess. I can’t seem to get straight answers out of anybody at Wamu.. they just shift the conversation toward sending me a new card. Well I’ll be getting the card soon.. I just wish Wamu were a little more interested in figuring out what went wrong so it doesn’t happen again.
